In the automotive industry, your customer journey is like no other. We know that, because we work with dealerships like you every single day.
Track website visitors as they navigate to an end user authenticated by geotag. This triggers a lead converting communication.
Allows you to target mobile devices in a physical location. Ads served to their mobile decives, personal email, and in their mailboxes within 48 hours.
Trade in, sell back, upgrade
current vehicle message to
customers highly probable to trade up. Up to 6 notifications triggered by: Loan (24 to +12 months of loan expiration) Cash (12-56 months after purchase date).
CSI type survey message sent one day after vehicle purchase. Mail drives referral business.
Touch Point 05
Extended Contract Follow-Up
Contacts customers who purchased, but did not take advantage
of a vehicle service contract. Up to three intervals.
Reminder of upcoming lease expiring. Triggered 6 months prior to date of Lease Expiration.
Reminder of upcoming expiration.
Triggered three months prior.
Offers customers the opportunity to sign up for the dealership’s rewards program.
Provides Happy Birthday Message to customer.
Sent 1 week prior to customer’s birthday annually.
Happy anniversary wishes. Drives referrals. Triggered annually on customer vehicle purchase date.
Touch Point 10
Funnel your sales customers into repeat service customers with targeting marketing
Contacts customers in your DMS with activity in the
last 18 months, but not in the past six months
Time Scheduled Maintanence
First service reminder after the sale and when due for their next oil chance. Based on timing, mileage habits, and OEM
Drives back customers who declined recommended services. Triggered by OP Code typically one week after visit.
Service to Sales
Trade/sell current vehicle,
purchase/lease new vehicle message to service customers that never purchased a vehicle, with good trade based on
vehicle age and mileage. Triggered 1-30 days after service visit.
Touch Point 05
Up to six intervals to contact customers who missed scheduled maintenance.
Intervals are typically separated by 60 days.